This research aims to expand the knowledge about Lean Six Sigma (LSS) implementation in the public sector. By analyzing an LSS improvement initiative in a German municipality, examples of success, barriers and challenges are discussed. A comparison with literature regarding the production and service sectors unfolds similarities and differences.
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- TitleIntroducing Lean Six Sigma to a German Municipality: an Action Research Report
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- Ownership© Emerald Publishing Limited 2018
- AnnotationDie Veröffentlichung erfolgt gemäß des Open-Access-Richtlinien des Verlages Emerald Publishing.
- LanguageEnglish
- Bibl. ReferenceInternational Journal of Lean Six Sigma, 9 (2018) 2, pp. 221–237
- Document typeJournal Article
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