Boden, Alexander: Coordination and learning in global software development : articulation work in distributed cooperation of small companies. 2011
Inhalt
- Introduction
- Concept
- Related Work
- Global Software Development
- Background
- Offshoring of Information Systems
- Software Offshoring in SMEs
- Flexibility and Learning as Core Competencies of software developing SMEs
- Computer Supported Cooperative Work
- Study Outline
- Findings
- Conducting Business Ethnography
- Introduction
- Related Work
- Research Project: Articulation Work in Offshoring of small to medium-sized Software Companies
- Conducting a Business Ethnography in our Project
- Challenges of GSD Research
- Studying Global Work Practices through a Local Lens
- Adapting to Changing Interests of the Company
- Dealing with Micro-Political Conflicts between the Sites
- Discussion
- Conclusion
- Coordination Practices
- Introduction
- Global Software Development in SME
- Articulation Work
- Research Method
- Results
- Discussion
- Conclusion
- Operational and Strategic Learning
- Introduction
- Single- and Double-Loop Learning
- Research Methods
- The Case Studies
- Different Work-Organization Models
- Model 1: Division of Labor for Alpha’s Standard Software Solution
- Model 2: Division of Labor for Alpha’s Customer-Specific Projects
- Model 3: Initial Division of Labor for Beta
- Model 4: Division of Labor for Beta after Reorganization
- Discussion
- Conclusion
- Trust and Social Capital
- Introduction
- Offshore Cooperation in the Literature
- Methodology
- The Case Study
- Changes to the Division of Labor
- Attempts of Standardization
- Selling the Offshore Organization
- Salaries and Infrastructure
- The Termination of the Cooperation
- Analysis of Articulation Work and Social Capital
- Conclusion
- Knowledge Sharing Practices
- Introduction
- Related Work
- Cases
- Company A Overview: Germany (Bonn)—Russia (Tomsk)
- Company B Overview: Ireland (Dublin)—Romania (Bucharest)
- Methodology
- Research Findings
- Status Meetings and Maintaining Awareness
- Collaborative Use of Shared Artifacts and Repositories
- Spending Time at the Other Site
- Human ``Bridges'': Mediating between People and Cultures
- Discussion
- Conclusion
- Conclusions
- Analysis
- Summary of Findings
- Articulation Work in Software Offshoring of SMEs
- Articulation Work and Organizational Learning
- Articulation Work and its Socio-Cultural Embedding
- Implications
- Methodological Implications for Research
- Theoretical Implications for the Scientific Discussion
- Practical Implications for Companies
- Implications for Design
- Outlook
- Appendix I: List of Publications