Varonina, Lina; Szczuka, Jessica; Strathmann, Clara; Bohnenkamp, Lisa Michelle; Krämer, Nicole; Kopp, Stefan: "Alexa, you're really stupid": A Longitudinal Field Study on Communication Breakdowns between Family Members and a Voice Assistant. In: Frontiers in Computer Science. Jg.4. 2022, S. 791704 ff.
Inhalt
- 2. Related Work and Research Questions
- 2.1. Expectations With Regards to Conversational Abilities of VAs and Their Influence on User Satisfaction
- 2.2. Types of Communication Breakdowns in Speech-Based Human-Machine Interaction and Corresponding User Behavior
- 2.3. Children and Communication Breakdowns in Interactions With Voice Assistants
- 3. Study Description and Data Analysis
- 4. Results
- 4.1. Examples of Communication Breakdowns
- 4.2. Quantitative Results
- 4.2.1. Predictive Power of Affinity for Technology, Error Attribution and Emotions on the Number of Failed and Successfully Repaired Requests
- 4.2.2. Predictive Power of the Number of Failed and Successfully Repaired Requests on the Satisfaction With the VA
- 4.2.3. Predictive Power of Reasons for Errors and Reactions to Errors on the Choice of Repair Strategy and Abortion of Requests
- 4.2.4. Impact of Time and Age on Choice of Repair Strategy and Abortion of Requests
- 5. Discussion
- Data Availability Statement
- Ethics Statement
- Author Contributions
- Funding
- Acknowledgments
- Supplementary Material
- References